Description SUMMARY OF POSITION: The Department of Finance, Bureau of Revenue Collections is seeking an experienced Delinquent Accounts Manager. The successful candidate must be an experienced professional with proven success in delinquent accounts management in a public or private organization. The successful candidate will plan, direct and coordinate all delinquent account collection activities for the City of Baltimore; create a culture that's results driven, serves customers and emphasizes teamwork; and bring about positive strategic change within the organization. Work of this class involves supervising the activities of subordinate supervisors and paraprofessional accounting and clerical support work units. Key Responsibilities • Reviewing, interpreting and recommending new, revised or amended organizational policies, practices and procedures to ensure program efficiency and compliance with all applicable laws and regulations • Managing the suit filing process on all accounts in arrears • Administering the final tax sale of properties to pay tax debts and court-ordered judgments and prepare responses to title companies, mortgage companies, tax sale investors and attorneys Reviewing, recommending to superiors and implementing administrative, organizational and technical policies and procedures Formulating long-range plans and policies based on delinquent account processing needs, statistical work and operational trends • Researching and writing complex narrative and statistical reports • Managing the research and preparation of claims to be filed in Bankruptcy court on behalf . of the City • Testifying on behalf of the City, in person or by affidavit, to present the City's case and effect receipt of judgments for delinquent charges owed to the City Reviewing production and case records, workload statistics and similar information for the preparation of periodic reports and work schedules, for the identification of trends and problems and for the promotion of uniformity of operations • Resolving complex customer account problems and authorizing payment adjustments to customer accounts in accordance with City and State fiscal and tax laws and regulations and City policy.

Requirements Minimum Education and Experience (or an equivalent combination): • Bachelor's degree from an accredited college or university in Accounting, Finance, Business or Public Administration or a related field; and • 8 years of delinquent collections management experience in a large governmental, banking or collections industry including 5 years of experience in evaluating the performance of, disciplining and recommending the hiring, firing and promoting of subordinates.

Benefits The salary is commensurate with education and experience. A competitive benefits package is offered that includes health, life, prescription, vision and dental insurance and 11 paid holidays.

Other Information This position requires satisfactory completion of drug and alcohol screening. Selected applicant will be subject to a criminal background investigation. HOW TO APPLY: Interested individuals should submit a resume specifically addressing qualifications relevant to this position with a cover letter and salary requirements to Attn: Barbara Berry, Personnel Administrator at address below. If emailing, please specify "Delinquent Accounts Manager" in the subject line of your email.

Apply To   Department of Finance City Hall, Suite 454 100 Holliday Street Baltimore, MD 21202 barbara.berry@baltimorecity.gov Equal Opportunity Employer NON-CLASSIFIED POSITION

Closing date for application      November 30, 2009